COMPLAINTS HANDLING

Learn about the process

We are always at your disposal to listen to any complaints or issues you may have and find a solution that will meet your expectations. In this page, you can learn about all the ways you can submit a complaint, but also about the steps we follow to resolve it.

In what ways can you submit your complaint?
  1. Email us at: happy2help@praxiabank.com
  2. Please, fill in the form here.
  3. Send us your letter by mail to the following address:
    14 Agamemnonos Str. & Eth. Antistaseos, 152 31 Chalandri - Athens, Greece
What happens after you submit your complaint?
  • Once we receive your message, we will inform you about its receipt through any available means for this purpose.

 

  • In case we need more information from you regarding your complaint’s investigation, a member of our team will contact you.

 

  • We want you to know that we manage every complaint we receive with transparency and objectivity. We make every effort to find the most satisfactory solution. To this end, we collect and review all relevant data and information, in cooperation with all the responsible groups of Praxia bank.

 

  • We will then send you our documented answer that includes the solution we propose to you, always having as a final wish that this proposal satisfies you. This is done as soon as possible, and in any case within the time frame provided by the applicable regulatory framework.

 

  • However, there is a possibility that, due to exceptional situations, we may need more time to investigate your message in more detail. If this happens, you will be updated in time. You will then receive our reply via email or other means of communication that you have stated.

 

  • While we process your complaint, you will have the opportunity to contact us via email or through our contact form to learn about its status.
What can you do if you are not satisfied by our answer?

If you are not satisfied with the response you receive or the solution suggested to you, you can appeal within one (1) year from the date of filing the complaint to Praxia bank, to the Hellenic Financial Ombudsman (1 Massalias street, 106 80 ATHENS – P.B. 9166, 100 32 ATHENS, Tel .: 10440, 210 337 6700, Fax: 210 323 8821, E-mail: info@hobis.gr, www.hobis.gr).

The Hellenic Financial Ombudsman – Nonprofit Alternative Dispute Resolution Organisation (HFO – ADRO former HOBIS) is a specialized Alternative Dispute Resolution (ADR) entity, registered in the Register of ADR entities of the General Secretariat for Trade and Consumer Protection of the Ministry of Economy and Development.

We hope you have found all the information you need on this issue. However, if you need further clarification, you can contact us through the channels of communication mentioned above.